Privacy Policy

Privacy Policy for Car Hire Services

Effective Date: January 2026

At Nairobi Car Hire Services, we respect your privacy and are committed to protecting the proprietary information you provide when booking our car hire services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

When you make a booking, we may collect:

• Full name, email address, phone number

• Billing and payment information

• Driver’s license or identification details

• Vehicle preferences and rental history

• Special requests or notes provided during booking

All information collected is strictly for the purpose of providing our car hire services and improving your experience.

2. How We Use Your Information

We use your information to:

• Process and confirm bookings

• Communicate important updates about your reservation

• Ensure vehicle availability and proper handling

• Improve our services and customer experience

• Comply with legal and regulatory requirements

We do not sell or share your information with third parties for marketing purposes without your explicit consent.

3. Data Protection and Security

We implement robust technical and organizational measures to protect your information, including:

• Secure servers and encryption for sensitive data

• Restricted access to authorized personnel only

• Regular security audits to prevent unauthorized access

Despite these measures, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we continuously monitor and improve protection methods.

4. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or updates to your information

• Request deletion of your data where legally permissible

• Opt out of communications not related to your booking

To exercise these rights, contact us at [Insert Contact Email].

5. Cookies and Tracking

Our website may use cookies or tracking tools to improve usability and booking efficiency. No personally identifiable information is collected via these methods without your consent.

6. Sharing Information

We may share your information only with trusted third parties where necessary to:

• Fulfill your booking (e.g., insurance, payment processing)

• Comply with legal obligations

• Protect the safety of our staff, customers, or property

All partners are contractually bound to protect your data.

7. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in laws, technology, or business practices. The updated policy will be posted on our website with an updated Effective Date.

8. Contact Us

For questions or concerns about your privacy, please contact:

Compliance Officer
Email: info(at)nairobicarhireservices.co.ke
Phone: +254 724 596 678